Zendesk 3.9.3


Free
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Publisher Description



Customer service doesn t stop when you leave your desk. That s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for iPhone and iPad you can:
Access all your support ticket views
View all support ticket events and notifications
See a real-time list of activity on your tickets
Search support tickets and knowledge base articles
View and update comments, CCs, tags, and ticket fields
Get push notifications on ticket updates
Apply predefined responses, or macros, to tickets containing frequently asked questions
Easily bookmark a ticket for future reference
Upload and view attachments on tickets
Take a photo and attach it to a ticket
Use TextExpander touch snippet expansion (iPhone only)

Features exclusive to Zendesk for iPad include:
Key support metrics at a glance from ticket activity and volume, to first response times and customer satisfaction
Access to full ticket history from customer profiles
Agent dashboard with critical tickets views
Swipe gestures that expose key actions on a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive all at a lower cost.

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Antivirus Information



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Disclaimer



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Release Date: 2010-04-27
Publisher: Zendesk, Inc.
Operating System: ios
Type: Free